Understanding and building customer success strategy in 2019 with Sue Duris
Customer success is one of the most trending vertical. It's a whole new strategy when it comes to delivering maximum value to your customers. In this episode, Sue Duris, customer-obsessed strategist, talks about what is customer success and customer experience. We discussed the "Holy Trinity of Growth", which says, Culture + Customer Experience + Employee Experience = Growth! Read more about it here - m4comm.com/holy-trinity-of-growth/ Sue gave some tips on personalizing customer success and the role of AI in customer success. From this episode, you can get a good understanding of building a customer success strategy and identify trends in 2019? You can connect with Sue on LinkedIn here - www.linkedin.com/in/sueduris/
