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Cheri L. Canon, MD, FACR talks with Paul Mulligan, associate professor of technology and operations management at Babson College about how operational decisions can impact performance metrics and why operational decisions should align with business models.  Professor Mulligan offers great insights on how to track and improve performance metrics, how to make operational decisions to have a positive impact on performance, and how to avoid the pitfall of having your business model and business operations misaligned.