SRI LANKA | How the Aviation Industry is Coping with the Pandemic
Head of Worldwide Sales and Distribution at SriLankan Airlines Dimuthu Tennakoon shares the current consumers' purchasing patterns for the aviation industry, who is winning in the airline sector, and how SriLankan Airline has maintained a presence online to avoid losing momentum despite the pandemic and work on their travel recovery.
Key questions asked during the interview:
1. Before becoming passengers, we are consumers. How have we changed?
2. During the pandemic, many of the hospitality operators have worked hard to maintain their market share. if we look at the Airline Industry, who is winning and why?
3. Booking patterns have changed, how have you maintained a dynamic presence online to avoid losing momentum?
4. What do people look for and need when it comes to choosing their next airline?
5. Brand loyalty shock - consumers' loyalty has come to a crucial stand across the most recent uncertain times. How do you retain that precious relationship? or how do you build new ones?
Your Host: Dolores Semeraro
Hospitality Virtual Keynote Speaker Dolores Semeraro is a Travel Recovery Strategist with more than 15 years of experience in hospitality, marketing, and trading. She is passionate about helping her clients develop the leadership strategies they need to restore travel confidence and win their customers back.
Dolores’ high-energy virtual keynote presentations are thought-provoking and open the audience’s perception of what really matters to today’s travel consumers.
www.doloressemeraro.com
Season 1 - Episode 24
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