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In this episode, Steve Fretzin and Matt Spiegel discuss: The value of CRMs in your law firm and what makes a good CRM.  What makes Lawmatics such a great program for lawyers.  Continuing your relationship with the client after the case has finished.  Relationships as the key to your success as a business.    Key Takeaways: There is going to be some thought and commitment to setting up your CRM properly. However, it’s not as terrible as you probably think it will be.  The learning curve of the platform should never be an issue when setting up a CRM.  Lawyers must start thinking more like traditional businesses when it comes to customer/client interaction.  If you aren’t nurturing your relationships with your clients after the case ends, that is money you are leaving on the table.    "When it comes to intake, follow-up is critical. Law firms that follow up immediately have a significantly higher conversion rate than law firms that don't do that." —  Matt Spiegel   Connect with Matt Spiegel:   Website: Lawmatics.com Email: Matt@Lawmatics.com LinkedIn: linkedin.com/in/mattspiegelesq/ Twitter: twitter.com/mattspiegelesq   Connect with Steve Fretzin: LinkedIn: Steve Fretzin Twitter: @stevefretzin Facebook: Fretzin, Inc. Website: Fretzin.com Email: Steve@Fretzin.com Book: The Ambitious Attorney: Your Guide to Doubling or Even Tripling Your Book of Business and more! YouTube: Steve Fretzin Call Steve directly at 847-602-6911     Show notes by Podcastologist Chelsea Taylor-Sturkie   Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it.