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In this episode, we caught up with Cyril Secourgeon, the Principal Human Centered Designer practitioner at Westpac group, one of Australia’s big four banks. We discussed the methods that the wider HCD team in Westpac use to help keep stakeholders engaged. Cyril explains the signs to look out for with engaged and disengaged stakeholders and how to work with them to build trust. He takes us through the project process right from the start of projects, and the engagement dos and don’ts when working in large-scale organisations. Also, this podcast was kindly sponsored by Aquent Sydney (incorporating Vitamin T and Firebrand Talent). 100% of the money donated goes straight to http://wwe.CaraCare.org.au. To donate to this incredible charity, please see https://give.everydayhero.com/au/this-is-hcd Their teams tell us that they've got lots of UX related freelance and permanent job opportunities on right now. Please visit aquent.com.au and choose "find work" to see what they have on right now. Aquent also offers free, on-demand online training to bridge many digital skills gaps, including some UX and web development courses. Check out their course catalogue via https://thegymnasium.com Find UX related work: https://aquent.com.au/find-work/?k=ux&l=39 Join the This is HCD Newsletter We send out a fortnightly newsletter for anyone interested in human-centered design, updates about new podcasts, and any related news that we think you might be interested in. https://www.thisishcd.com/join/subscribe-to-our-fortnightly-newsletter/ TIHCD is brought to you by Humana Design See omnystudio.com/listener for privacy information. Learn more about your ad choices. Visit megaphone.fm/adchoices