Deb Smolensky: Pivoting with Empathy and Curiosity

In this episode, Steve Fretzin and Deb Smolensky discuss:

Missteps companies are making as we come out of the COVID-19 pandemic.
Retraining our brains to be our best, authentic self.
Mental health and mental wellbeing.
Bringing positive energy into the micro-moments of your life.

Key Takeaways:

We need to show up with empathy and curiosity as we meet with people. Pause to get your footing with each scenario and each individual.
We are in a period of awareness. We are not the same person, things are not the same. Ask the curiosity questions, don’t just default to the old way.
You can’t do two things at once. Your brain is not at peak performance if you are doing more than one thing at a time.
When you are in your head in a conversation, that is when you stop listening. Put yourself in your shoes and deep listen to what they are actually saying.

"For those leading an organization, remember that what you're feeling or thinking isn't exactly what other people are feeling or thinking. Role model, and then pivot with curiosity and empathy, because they might not be there." — Deb Smolensky

Connect with Deb Smolensky:

Website: https://www.nfp.com/

LinkedIn: https://www.linkedin.com/in/debbiesmolensky/

Connect with Steve Fretzin:

LinkedIn: Steve Fretzin

Twitter: @stevefretzin

Facebook: Fretzin, Inc.

Website: Fretzin.com

Email: Steve@Fretzin.com

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Call Steve directly at 847-602-6911