245: How To Build A Winning Team At Your Gym That Stays With You For YEARS | The GSD Show
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In this episode, we sit down with Karen Broadwater, the President of Iron Tribe Fitness, to discuss how she builds a winning team and culture at Iron Tribe Fitness.
Karen runs all of the operations at Iron Tribe Fitness and has built a team that is passionate about their work and dedicated to delivering the best possible experience to their customers. (Some of her team has stayed with her over 10 years!)
In this episode, she shares her insights into building a great team culture, how to hold team members accountable, and how to use KPIs to measure performance.
We also dive into how to build a great product and increase prices without alienating customers. Karen shares her secrets on how to conduct secret shopping to improve the customer experience and gather valuable feedback.
