34 Kim Lopdrup - The Hospitality Gene
Keeping customers happy is one of the basic goals of business, but is especially hard to achieve in the restaurant and hospitality industry. Kim Lopdrup is CEO of Red Lobster, and has spend time with Procter a Gamble, Burger King, and others. He joins us today to discuss several key elements of the restaurant business, including the importance of customer-centric employees and the hospitality gene. Learn how the William and Mary Center for Corporate Education can help you and your organization develop your top talent through customized executive education and professional development programs. Visit us at www.wmleadership.com. Thank you for listening.
