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Alan and Sam have delved deeply into cases studies and bring examples to life on delivering purpose-driven service for sustained performance in your organization Their 2021 book ‘The Values Economy,’ is a brilliant example of intergenerational collaboration and insights around business success driven from a place of values.How do you deliver purpose-driven service for sustained performance in your organization? Alan Williams believes, "Values-driven service for sustained performance.” Sam Williams considers, “Values are for living not laminating.”Bullet PointsThere’s a new paradigm rising referred to as the ‘Values Economy’.Make a Wish – For the next decade you would like to see … Alan and Sam share their thoughtsKnowledge BombThe Nordstrom pivot: From bricks and mortar to online and curbside to provide a customer experience with excellence. Timpson: An enduring intergenerational family-owned business success story demonstrating ‘values led’ management. About the GuestAlan Williams coaches progressive leaders of service sector organizations, internationally and in the UK, to deliver values-driven service for sustained performance. He is a published author and speaker whose projects have delivered measurable business results across a balanced scorecard and been recognized with industry awards. WebsiteTwitterThe Values Economy: How to Deliver Purpose-Driven Service for Sustained Performance - Amazon UKSamuel Williams’ current role, he works across the change management life cycle to deliver people- and technology-led business change. He is passionate about identifying the need for change, mapping out the path to benefit realization, and helping organizations to move from the outlined as-is state to an improved and more mature to-be state that improves efficiency and quality. His empathetic nature and strong social skills enable him to engage with a wide range of stakeholders to understand the unique nuances within organizations that influence their readiness for or resistance to change. About the ShowPodcast Host: Life & Leadership: A Conscious Journey with Michelle St JaneA podcast for Global and Re-Emerging Leadership creating community/tribe, a circle of influence, transcendency of compassionate leadership in the world and wider universe. A unique destination for learning about Leadership + Conscious Stewardship + Legacy.Social Media Accounts:WebsiteFacebookInstagramLinkedInTwitter